How can we help you?
Find answers to common questions, get in touch with our support team, or explore our resources to make the most of AI SVG Generator.
Live Chat
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Email Support
Send us a detailed message
FAQ
Find answers to common questions
Support Hours
Live Chat
Monday - Friday
9:00 AM - 6:00 PM PST
Email Support
24/7 - We respond within
24 hours (usually faster)
Emergency Issues
Critical system issues
are handled immediately
Frequently Asked Questions
Getting Started
How do I create my first SVG?
Sign up for a free account, go to the Generate page, describe what you want in the prompt box, and click Generate. Your SVG will be created in seconds!
What makes a good prompt?
Be specific about style, colors, and purpose. For example: "Minimalist logo for a coffee shop with a simple cup icon in brown and cream colors" works better than just "coffee logo".
Can I try it for free?
Yes! Free accounts get 5 generations per day with up to 3 layers per SVG. Perfect for trying out the service and small projects.
Account & Billing
How do I upgrade to Pro?
Go to your account settings and click "Upgrade to Pro". You'll get unlimited generations, no watermarks, and priority processing.
Can I cancel my subscription?
Yes, you can cancel anytime from your account settings. You'll keep Pro access until the end of your current billing period.
Do you offer refunds?
We don't offer refunds for partial months, but you can cancel anytime and keep access until your subscription expires.
Technical Issues
My generation is taking too long
Generations typically take 10-30 seconds. If it's taking longer, try refreshing the page or contact support if the issue persists.
The SVG doesn't look right
Try refining your prompt with more specific details. You can also regenerate with slight modifications to get different results.
How do I download my SVG?
Click the download button on your generated SVG. Pro users can also export as PNG or PDF formats.
Helpful Resources
System Status
Still Need Help?
Critical System Issues?
If you're experiencing a critical system outage or security issue, please contact us immediately through our priority support channel.